Features for the Future

Due to our long experience with Genesys PureEngage, we know what troubles most customers. With this in mind we have developed applications on top of the existing platform to enable user friendly tools for both business and IT to manage underlying configuration in an efficient, fool proof manner.

OperationHUB


An initiative to enable easy deployment and highly customizable solutions with PureEngage

Delivered with pre-built modules for i.e. routing and agent provisioning. Every item within the application is customizable within the GUI itself.

Please contact us for more information.

NordicSURVEY


A survey solution based on standard Genesys components. Can be used both for voice and digital channels.

A simple and easy to use web GUI to configure the different surveys. The same configured survey may be used simultaneously for both voice and digital.

Attendant


Attendant is an add-on to OperationHUB which has features for Absence management, Auto-attendant and much more.

Developed especially for the Nordic market where attendant services are usually very complex and feature-rich .

parallax background

About Frosteq

Contact us