Features for the Future
Due to our long experience with Genesys PureEngage, we know what troubles most customers. With this in mind we have developed applications on top of the existing platform to enable user friendly tools for both business and IT to manage underlying configuration in an efficient, fool proof manner.
OperationHUB
An initiative to enable easy deployment and highly customizable solutions with PureEngage
Delivered with pre-built modules for i.e. routing and agent provisioning. Every item within the application is customizable within the GUI itself.
Please contact us for more information.
NordicSURVEY
A survey solution based on standard Genesys components. Can be used both for voice and digital channels.
A simple and easy to use web GUI to configure the different surveys. The same configured survey may be used simultaneously for both voice and digital.
Attendant
Attendant is an add-on to OperationHUB which has features for Absence management, Auto-attendant and much more.
Developed especially for the Nordic market where attendant services are usually very complex and feature-rich .
About Frosteq
FROSTEQ was founded in 2018 by former Genesys employees.
We have long experience working with Genesys PureEngage, both from customer and partner side, as well as directly for Genesys.
We are passionate about making the customers happy, and with our background working closely with end customer we know what the pain points are and how to deal with them. With our in-house developed tools we have the perfect platform to easily adopt to customer setup and do easy integrations and configurations.
Contact us
Visit us
Please come visit us at our office in Uppsala.
FROSTEQ AB
Uppsala Castle
752 37 Uppsala
Company information
Here is some good info to know about us.
Org. #: 559157-1715
VAT #: SE559157171501