Features for the Future
In today’s modern world there is an ever-increasing complexity of digital solutions. Both companies and customers demand omnichannel support, detailed customer interaction histories, and advanced integrations. With an extensive history in the field of contact centers and integration, we rise to the task. We help you realize efficient and intelligent solutions for your needs using both standard and custom developed products.
FROSTEQ is an IT business located in Uppsala, Sweden. We work as a partner and supplier of Genesys, with our focus being on Genesys Engage and Genesys Cloud, and are well-versed in these platforms. Our wide portfolio of experience includes deploying, configuring and custom integrating both smaller installations as well as multi-national sites. Additionally, we provide our own custom solutions on top of the existing platform for better manageability, insight, and added functionality at your disposal.
We believe that innovation, efficiency, and reliability are the key factors of success in the world of contact centers.
An initiative to enable easy deployment and highly customizable solutions with Genesys Engage
Delivered with pre-built modules for i.e. routing and agent provisioning. Every item within the application is customizable within the GUI itself.
Please contact us for more information.
A survey solution based on standard Genesys components. Can be used both for voice and digital channels.
A simple and easy to use web GUI to configure the different surveys. The same configured survey may be used simultaneously for both voice and digital.
Attendant is an add-on to OperationHUB which has features for Absence management, Auto-attendant and much more.
Developed especially for the Nordic market where attendant services are usually very complex and feature-rich .
FROSTEQ was founded in 2018 by former Genesys employees.
We have long experience working with Genesys, both from customer and partner side, as well as directly for Genesys.
We are passionate about making the customers happy, and with our background working closely with end customer we know what the pain points are and how to deal with them. With our in-house developed tools we have the perfect platform to easily adopt to customer setup and do easy integrations and configurations.
The easiest way to reach us is via email.
Please come visit us at our office in Uppsala.
752 37 Uppsala
Here is some good info to know about us.
Org. #: 559157-1715
VAT #: SE559157171501